Returns & Refunds

Last updated: October 29, 2026

This Returns & Refunds Policy applies to purchases made through destinyshyann.com, operated by DESTINY SHYANN LLC. It explains how to request a return, what condition returned items should be in, how shipping costs are handled, and when approved refunds are processed. Please review the product information and this policy before ordering.

1. The 30-day return window

You may request a return within 30 calendar days of receiving the item. The window starts on delivery, not on the order date. For an order delivered in separate packages, the request period for each item starts when that item is delivered. Contact us within this period even if you are waiting for clarification about a sizing, quality or delivery issue.

Send your request before mailing the return. We will review it and explain the return destination, any required identification and the steps for sending the item. A return request does not require you to place a new order. This policy does not limit any consumer rights that apply by law.

2. Condition of returned clothing

For a change-of-mind, fit or preference return, items should be unworn apart from a careful indoor try-on, unwashed, unaltered and undamaged. Keep attached tags, included accessories and original packaging where reasonably possible. Clothing should be free of stains, makeup, perfume, smoke, pet hair or other signs of use that affect its condition.

Please try items on with care and do not remove labels or wash or alter a garment before deciding whether to keep it. Damage or defects present when the item arrived are assessed separately; you are not expected to return an item in better condition than it was received. Missing outer packaging alone will not automatically prevent us from reviewing a genuine damaged or incorrect-item claim.

3. How to request a return

1. Email us: Contact support@destinyshyann.com with the subject “Return Request” and your order number.
2. Identify the item: Include the product name, quantity, selected size and a short explanation of the reason for the return.
3. Provide relevant information: For damage, a defect or an incorrect item, photographs of the garment, tags, packaging and shipping label can help us assess the issue. If photographs are not practical, explain the problem in your email.
4. Wait for instructions: We will confirm the next steps and the correct return address. We aim to respond within 1–2 business days during our service hours.
5. Pack and send: Use protective packaging, include your order number or the return identification we provide, and follow the return instructions.
6. Keep proof: Retain the shipping receipt and tracking information until your return is resolved.

Please do not send full payment-card numbers, security codes or account passwords with a request. We do not need these details to investigate an order or issue an eligible refund.

4. Return address and shipping method

Business correspondence address: DESTINY SHYANN LLC, 531 S Windsor, Mesa, AZ 85204, United States.

Contact us before mailing merchandise so we can confirm the appropriate return destination and receiving instructions for your order. Do not use a manufacturer’s address, the sender address on a shipping label or an unconfirmed address as a return destination. A parcel sent without the required order details or to the wrong location can be delayed or difficult to identify.

Use a trackable shipping service where practical and package the item securely. If you arrange the return shipment yourself, keep evidence that the parcel was sent and delivered. Contact us if tracking shows an issue; we will review the information available rather than assume that an unlocated parcel has been received.

5. Who pays return shipping?

Reason for return	Shipping responsibility
Change of mind, style preference, or a size selected by the customer that does not fit	The customer generally pays return shipping, unless the order terms or applicable law provide otherwise.
Confirmed defective item, incorrect shipment, or an item materially different from its description	DESTINY SHYANN LLC covers reasonable return shipping costs and explains the arrangements before the item is sent.

If the issue is our responsibility, please contact us before purchasing a shipping service so that we can agree on the appropriate return method and explain how the cost will be covered. We will not require you to pay an undisclosed return charge. Any eligible deduction or non-refundable charge will be explained in the return assessment, subject to the terms of your order and applicable law.

6. Damaged, defective, wrong or missing items

Inspect your delivery when it arrives. If an item is damaged, defective, the wrong size or style compared with what you ordered, or materially different from the description, contact us promptly. Keep the packaging and shipping label where possible while the issue is reviewed.

For a missing item, check whether the order was sent in more than one parcel and include the names and quantities received in your message. For an issue involving transit damage or a missing package, we may need to review tracking and contact the carrier. Depending on the circumstances and availability, the resolution may be a replacement, an exchange or a refund. We will explain the available options and any return requirement before asking you to take further action.

Please do not wash, repair, discard or modify a faulty item before contacting us where it is reasonable to retain it for assessment. If it presents a safety concern, stop using it and explain the concern. Requests involving defects or legal rights are assessed on their facts and are not automatically rejected solely because a standard change-of-mind condition cannot be met.

7. Exchanges and choosing another size

If you would prefer another size or item, email us first. Exchanges depend on stock availability and confirmation of the alternative product’s specifications. We will tell you whether an exchange can be arranged or whether a return and a separate purchase would be more appropriate. Do not send an exchange item before receiving instructions.

We cannot guarantee that a replacement size will remain available while a return is in transit. Any price difference, shipping cost or payment adjustment will be explained before an exchange is agreed. A size guide explains sizing terminology; for exact fit, ask for the individual garment’s measurements before placing another order.

8. Return inspection and refunds

After receiving the return, we inspect the item and check the order details and reason for return. We notify you by email of approval, a request for further information, or the reason an item may not qualify. If the condition of the item affects the outcome, we will explain the finding and any proposed adjustment rather than make an unexplained deduction.

Once approved, an eligible refund is normally processed within 3–5 business days. Refunds are generally sent to the original payment method. Your bank or card issuer may take additional time to post the credit; our processing date and the date the money appears in your account are not necessarily the same.

The refund is based on the amount actually paid for the returned item after any applicable discount. Associated taxes are handled as required for the refunded transaction. For a partial-order return, items you keep are not refunded. Original shipping charges and other charges are assessed according to the reason for return, the terms disclosed for the order and applicable law. We will identify what is included in the refund.

If you have received a refund notification but cannot see the credit, check with your bank or payment provider and contact us with the order number and the notification date. If the original account or card has changed, contact the issuing bank about how it routes refunds; do not email new card details to us.

9. Order cancellation or address changes

Contact us as soon as possible if you wish to cancel or change an order. We will check its fulfillment status. A cancellation or address change cannot be guaranteed once preparation has progressed or the parcel has been handed to a carrier. If an order has already shipped, the normal return process may apply after delivery.

When we confirm an eligible paid-order cancellation, the refund is processed to the original payment method, generally within 3–5 business days after approval. Do not refuse a delivery as a substitute for contacting us, because refusal does not by itself establish that the parcel has reached the correct return location.

10. Item-specific conditions and consumer rights

Any special return restriction that applies to a product must be disclosed before purchase. We do not treat every sale-priced item as automatically non-returnable. Hygiene-related restrictions, where relevant and disclosed, do not remove remedies for a defective, incorrect or materially misdescribed item that are available under applicable law.

This policy concerns purchases from destinyshyann.com. If an item was purchased from another seller, contact that seller about its return process. Updates to this policy will be posted here. For an existing order, we will consider the terms applicable to that purchase and any mandatory legal protections; an update will not retrospectively remove rights attached to the order.

11. Contact us

DESTINY SHYANN LLC
Email: support@destinyshyann.com
Phone: +1 623-324-3319
Business correspondence: 531 S Windsor, Mesa, AZ 85204, United States
Customer service: Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding holidays.

Include your order number whenever possible. For related information, review our Shipping Terms, Terms of Service and Contact Us page.